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VoIP call center and VoIP contact center are catering to the needs of the company in a much better way than ever before. Obelyx is one such call center solution that has been successfully deployed by enterprises to operate both single site and multi-site call centers. The best part of these virtual call centers is that that there is no compulsion of going to work every day as the agents can comfortably operate from home just with a computer , headset and a broadband connection. Trends have shown that agents operational through virtual call centers deliver superior customer service as compared to those working from office in shifts.Besides, these are on demand call center platform which are designed in a way that they can extend to any limit in peak season and shrink in lean season. All features and functions delivered can easily be revised to respond to the rapidly changing needs of the business.
Security guidelines are very clear as right and permissions of each user are clearly outlined and he cannot go beyond that operation. Like an agent Id will have limited access, while a supervisorò€™s Id will have more features and right to monitor reports and performance of agents. With comprehensive roles and permission management throughout the solution, the oBelyx has been designed to support the robust security requirements of enterprise customers.
Besides , all customer information is encryptedÒ and no sooner the agents logs out, secure self destruct gets operational, so there is no chance of sensitive information of customer going out. Hosted VoIP call centers have 100 per cent safe and secure servers, so the company can operate with complete peace.
Now, operating from remote location does not give an agent the reason to think that he is not accountable. His work is constantly monitored and his performance is evaluated by his supervisor. The oBelyx dashboards gives complete insights into call center operation in one go. The supervisor can even get performance chart of every individual agent and he can compare the same to know which agent needs more training.
So, Hosted VoIP call center is all about handling the call center and optimizing the profit by approaching customers in a more effective manner, and leaving the infrastructure to be handled by the solution provider.